• Capacity of 32,800 hours/month
• 172,000 hours of projects in 2008
• 330,000 hours of projects in 2009
• Prospect of 430,000 hours in 2010
• ≈1395 hours of internal training program

With a structure that is independent from development’s structure, it guarantees the quality of the project construction through the mapping and execution of specific tests, which aim at identifying flaws during the development.

It serves the needs of physical and logical resources optimization of its customers, allowing performance gains in tools and systems functionalities, no matter whether they are legacy or project time. Thanks to the algorithm adjustments, a minimum response time with a minimal resources level is extracted, without losing the characteristics of the business.

With a development process that follows the best practices of software engineering and software architecture, we develop customized services for the integration of applications and systemic solutions, business orchestration, as well as the ESB (Enterprise Service Bus) and EAI (Enterprise Application Integration) construction.

Aligned with the needs and strategies of each customer, we offer specialized consultancy services in cutting-edge technology, structuring of business processes and development of simple and intelligent solutions.

Using a bank of professionals and partnerships, Art IT can quickly search for specialists who meet the knowledge requirements in technology and business.
With the availability of a complete support structure, its professionals receive orientation and follow-up, guaranteeing the integration to the work environment and the satisfaction of accomplishing the proposed activities.

Art IT supports systemic environments and IT infrastructure in order to guarantee the business availability and provide quick and assertive answer to the daily problems that might affect and impact the business.

A tool for telecom management that offers total coverage to the business, from the project for the network construction and the management of its elements, to the management of subscribers, products and services.
It is a business support system (BSS) and it is also a network’s operatinal support system (OSS), with features that allow the integration with legacy systems.
The BOSS solution is capable of handling a large number of information and has a commercialization model that is flexible to operations of any size.

• CRM
• Billing System
• Governance

• Field Services
• Network Project

An overview of the operation, through the view of information instruments and reports that help in the decision making process, such as fiscal reports, churn, sales, among others.

Operational and operation’s performance view, helping in the daily decision making, such as AHT index (Average Handle Time), bad debt or partners and installers’ performance.

Meets the requirements of ANATEL concerning the supply of strategic information about the operation.

Process for generating and issuing invoices for the collection of monthly payments regarding products and services, which are configurable by collection cycle, considering discounts and making standard files available for the interface with all financial entities, such as banks and credit card companies.

It is capable of receiving collection files for conciliation, subscriber’s financial status update and it can make the information available to the Call Center, as well as the write-off of receivables.